FAQS

HOW DO I CANCEL AN ORDER?

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact one of our Loumati Beauty Experts at info@loumatibeauty.com

Please contact Loumati Beauty Team from one of these locations.

Email: info@loumatibeauty.com

Facebook Messanger

Live Chat

info@loumatibeauty.com

SHIPPING & RETURNS

MY TRACKING NUMBER IS NOT SHOWING ANY INFORMATION.

The majority of our orders are shipped within 7-14 business days after the order has been placed.

is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment.  We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Experts at info@loumatibeauty.com 

DO YOU OFFER EXCHANGES AND RETURNS?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at info@loumatibeauty.com

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide.

WHAT LANGUAGE SHOULD BE ORDER BE PLACED WITH?

All orders must be entered and processed in English.

DO YOU ACCEPT MAIL FORWARDING ADDRESSES?

Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All addresses and information should be in English.

WHICH CURRENCY ARE MY ORDERS PROCESSED IN?

Loumati Beauty orders are processed in US Dollars. 

CUSTOMS AND DUTIES INFORMATION.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

HOW MUCH IS SHIPPING TO MY COUNTRY?

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.